We Help Older People To Stay At Home Longer

Our Home Care Program started in 2004 with 20 Community Aged Care Packages (CACPs) for the Western Region. Four years later, in 2008, we were granted another 15 packages for Northern Region residents. In 2010, we received 15 new packages for frail Vietnamese living in the Eastern suburbs, and in 2013, 15 packages for those living in the Southern Region taking the total of packages for all regions to 105.

On 1 August 2013, the Community Aged Care Packages were replaced by Home Care Packages (HCPs). In 2014, we received additional funding for the Western and Northern regions. Currently, we have a total of 141 HCP packages for all 4 regions: 126 packages at level 2, 9 packages at level 3 and 6 packages at level 4. However, it should be noted that the number of elderly Vietnamese serviced by AVWA staff is much more than 141, on account of the fact that other organisations are buying AVWA HCP services for their Vietnamese background clients either at the request of their clients or as AVWA services are seen as a better option.

The aim of the AVWA HCP Program is to assist elderly Victorians of Vietnamese background to:

  • to remain living at home for as long as possible; and
  • to have choice and flexibility in the way that culturally and linguistically appropriate care and support is provided to them at home.

AVWA Home Care packages have been transitioned to Consumer Directed Care (CDC) basis well ahead of the July 1st 2015 deadline. CDC is a way of delivering services that allows consumers to have greater control and choice about the types of care and services they receive, how care is delivered and who delivers it to them. In addition, being a Vietnamese led and managed organisation, AVWA provides unequalled ease of communication to our clients through direct access to not only Vietnamese speaking carers, but also Vietnamese background case managers, co-ordinators, CEO and Committee of Management. The high quality and continuous improvement of service are ensured through staff professional development and frequent clients’ consultations and evaluation surveys.

N.B: All our staff, both male and female, are bilingual and can speak English and Vietnamese. Some staff can speak Chinese. The cultural values and expectations of Asian elderly of other backgrounds may also be congruent with those of our staff and members.